These Terms and Conditions explain payments, deposits, service charge, cancellations and key policies for stays, dining and experiences at The Gallivant.

Payment

All payments are processed securely via our third-party gateway, Credit Call, which exceeds industry standards, including PCI DSS compliance. We do not store or process credit card details directly; all cardholder data is secured using advanced encryption.

We accept credit card payments only and do not accept cash. Please note, we do not accept American Express.

Room Bookings

Deposits

For all reservations made within 90 days of arrival, full payment is required at the time of booking. For bookings made further in advance, some rates allow a 20% deposit, with the remaining 80% due 30 days before arrival. This balance will be automatically taken from your credit card at this time. If payment is not received your reservation will be released.

Arrival and Departure

Check-in is after 4pm. We are a small team and need at least four hours between guest stays to clean every room. If you would like an early check in or late check out, this is subject to availability and chargeable at £30.

A refundable payment of £100 per room, per night is taken on arrival to cover any incidental charges during your stay. This will be returned in full at check-out, provided no additional charges have been incurred.

Please return your room keys to reception upon departure. A £60 fee applies for lost or unreturned keys. Check-out is before 11am. Late check-out may incur additional charges.

Unused package credits are non-refundable and non-transferable. Any outstanding charges must be settled upon departure.

Room Cancellations

If you cancel or amend your reservation within 14 days of your check-in day, cancellation fees equal to 100% of your stay will apply. Reschedules are treated as cancellations.

If you cancel more than 14 days before your check-in day, your deposit will be fully refunded, with no cancellation fees.

Service charge

We believe everyone who helps to ensure your experience with us is a happy one should share in it. A discretionary 5% accommodation service charge is added to your bill at checkout and distributed in full to the hotel team each month – from the people you meet to the ones working quietly in the background.

Harrys Restaurant Bookings

Cancellations are free up to 48 hours before your reservation time. If you cancel later, a £40 per person fee will apply.

Harrys Private Dining Bookings

For all private dining bookings the private dining room is yours to use exclusively for three hours from the start of your booking.  After this we will need the room back so we can re-set it for our residents and members use.

Please note that ordinarily your booking does not allow you to continue your event at the Bar, Sitting room or Terrace after you have vacated the private dining room unless of course this has been pre-agreed.

Yoga Bookings

Cancellations are free up to 24 hours before the class start time. A £10 fee applies to late cancellations.

Allergies

While we take every care to avoid cross-contamination, our kitchens handle allergenic ingredients and do not have dedicated allergen-free zones. Nuts are present across our menus and spaces. Please let us know of any allergies or concerns in advance or during your visit.

Children

We aim to provide a serene hideaway for overnight guests aged 12 and over, allowing everyone to relax and unwind.

At Harry’s children aged 6 and over are welcome at lunch and aged 12 and over for dinner.  We do not have a children’s menu nor can we offer half-portions and so the expectation is all children will choose dishes from our lunch and dinner menus given to all our guests.

Dogs

Dogs are warmly welcome in a few designated bedrooms, with a limit of one small to medium sized dog per room.  They can come and stay for £25 / night.

We have a few dog friendly rooms, which need to be requested in advance by phone or email.  We will have a cosy bed and bowl waiting for them in your bedroom to help make them feel at home.

Dogs are allowed in the Sitting Room, Bar, Terrace and coastal gardens. Please note that dogs are not allowed in Harry’s restaurant at any time.

Furniture and baths

Please keep your dog off the furniture and please don’t wash your dog in the bathtub, basin or shower as the sand blocks up our drains.  There is a dog bath and hose to the left of the front door. We may charge you an additional cleaning fee if your dog leaves a mess.

Other Considerations

Dogs must be on a lead in communal areas and gardens, and waste must be disposed of responsibly. After beach visits, please use the dog bath to the left of the entrance to clean your dog and shoes. If your dog tends to bark, avoid leaving them unattended in the room to ensure a peaceful stay for all guests.

Smoking

Smoking and vaping are not allowed inside the hotel or on the Terrace outside the Dining Room. Smoking is permitted in the Coastal Garden. Guests breaching this policy will incur a £150 cleaning fee.

Damage

If damage or loss occurs in your room, including stains on soft furnishings, the cost of repair, professional cleaning, or replacement will be charged to the card used for your booking. An additional £100 administration fee applies if damage is not reported before check-out.

Personal Property

The Gallivant is not responsible for damage to or loss of guests’ personal property.